Notwithstanding my recent review, I decided to give Honest-1 another shot at my business since historically I had nothing but positive experiences with them. I am glad I did because today reminded me why I kept returning to this service shop for my car maintenance needs. I went in for a quick oil change and was anticipating that there may be other potential services needed. Luckily, after a complete and thorough inspection of my car, it was determined that I did not need any additional work at this time. They email you a link that provides you with a detailed checklist of which services are suggested and which are required. This at a glance report is so convenient to help you budget and prepare for future maintenance costs! Also, they are not pushy with any upsells which I appreciate. I have been a repeat customer on a number of occasions and have been not really experienced any issues until today when I called to get pricing information on a transmission fluid change. I spoke to Kurt and sadly, he lived up to his name (yes I know the other curt is spelled differently) in giving me a discourteous response. When I asked if they accept competitor's coupon, instead of giving me a simple yes or no answer, he replied with "negative" then followed up with if I want to use my coupon for another auto service shop then I should go there. I was so taken aback with his response that I had to take a long pause to make sure I heard right. Once I collected myself, I told him that his response was uncalled for given that I have been a loyal customer for years. Then and only then did he attempt to backpedal with an insincere apology. At this point, I was so annoyed that I ended our conversation by asking to speak with Brad. When Brad got on the line, I filled him in on what just transpired and told him how disappointed I was since based on my conversation with Kurt, customer retention was not a priority. Not sure if I will return after today since it seems my business was not wanted or valued which is unfortunate because I thought I found my go to auto repair place. Read more