I had a dead battery on a Prius and I need a new one. I only went here because they were next to my house and I could walk over. I explain the situation and they send a guy to walk back with me to jump start my car so I could bring it to the shop. They don't have the battery I need on hand (it was a very unique battery) so the owner orders the battery from the dealership, sends his team to pick it up, then installs the battery. They could have dinged me with service fees, delivery fees, jumping fees, inspection fees, and charged extra for the battery. Nope, $20 for the install plus the battery at cost. Thanks guys.