Franchised business, but the only one in Orange County. This particular location is a family business (husband, wife, daughter, son, father-in-law all work there). The location is really clean, with very nice amenities, and free Wi-Fi. If you choose to wait, you'll be comfortable, and will have great conversations with the people that work there. This is not your typical garage. You will not see, or even smell, grease anywhere. The best part, though, is that they take the time to actually explain what is going on with your car, what your actual options are, and let you make the decision to do what is best for your vehicle. This is a business that truly understands that it is the repeat customer, and growth via strong referral, that will make them strong and viable. I take all three of my vehicles there on a regular basis. Signing up into their social media program will give you additional discounts and promotions that will help you make better decisions on the health and maintenance of your vehicle. I could not recommend this group any stronger.