Brad took the time to call Subaru and a parts store to inquire about replacing Spark plugs and giving the option of not doing a very expensive and likely unneeded work (replacing plugs that should last 100Kmiles at 60K). Great service, as always, and Honest-1 is a comfortable and friendly place to take a car. I've never felt pressured into more than I needed and in fact,often spend less due to their recommendations and step-wise method of problem solving. My car's A/C (different car, different time) took a few attempts to fix but it was done in a logical and cost-effective manner.