Costa Mesa Auto Repair

great and friendly service!

Set expectations and met them. Good communication. Everyone is a pleasure to work with.

This review has been a long time coming! I took my wife's car into Honest 1 about 8 months ago for some brake problems. Another shop gave a great rate but couldn't get us in to fit our busy schedule, so we went here and were told it would be $75 more than our first bid. Some guy mentioned that it's more expensive because they offer lifetime warranties - whatever. Three months down the road, my wife takes the car back because the brakes are still squeaking. An H1 worker drove in the car with her and pretty much made her feel that she was a dumb woman because they "couldn't hear anything." We're now into the 8th month and took the car back because the squeaking was overbearing, and Honest 1 mentioned it'd be $450 to fix the brakes....a problem that existing months earlier but they couldn't "identify it." You think we were going to give them our business? lol! So we went over to Big O and they were super nice, accommodating, and it cost us under $215 to fix the problem INCLUDING an oil change...whaaaaaaaa!???! I asked why it was half the cost than Honest 1 and the worker mentioned that whoever told us we needed everything replaced was just selling things we didn't need... thanks Honest 1, I regret ever going there in the first place. Comment from Brad M. of Honest-1 Auto Care Business Owner 4/12/2016We are sorry you feel this way. We only intend to treat our customers with the utmost respect. When we test drove the car with your wife, our intention was not to sell anything she did not need. At the time we truly believed the brakes were fine. Also, when you returned, the problem was with your front brakes, and we had worked on the rear brakes, so our warranty does not apply. Thank you for your feedback. Read more

The staff were friendly and the waiting area was clean and comfortable, but ultimately I wouldn't recommend Honest-1 because I don't have confidence their technicians correctly diagnose the problem the first time. While I was in the waiting area, I listened to the technicians talking with the manager. It became apparent that many customers had to come back more than once because the problem wasn't diagnosed and fixed correctly the first time. One lady stormed into the lobby, irate that she was coming back a third time for the same problem. In my case, they recommended repairs that were unnecessary. In the end, I just got an oil change from Honest-1 then took my car to another repair shop to fix a problem with my headlights.

They always go above and behind to make sure you're satisfied and happy with your car. They are very friendly and treat you like family. I don't trust taking my car anywhere but here!

Great customer service!

The staff/ owner is always welcoming and very kind! The facility is clean and well kept.

Fantastic customer service! Everything explained completely! Spotless waiting room! Great coffee too! Friendly family atmosphere!

Fantastic customer service! Everything explained completely! Spotless waiting room! Great coffee too! Friendly family atmosphere!

Brad had me come in when he was overbooked, so he took my car in and worked on it himself. Very helpful and did a great job.