I came in for a key fob reprogram. These guys damaged my key fob and didnt do the work I approved of. I went back in and gave them an HONEST chance to resolve the issue and they were unwilling to discuss any resolutions.
While we appreciate the fact you are upset because you did not get your fob reprogrammed, we would like to clarify some facts. You had your vehicle towed in and it would not start. You only had a key and no fob. Our technician found the fob under your seat. He found that the passive key system was not working. We suggested reprogramming the key and the fob. When it was found that could not be done, we asked you for a new key and fob.You brought a key and fob that was not for your car. The computer said one of the fobs was lost and one was delete d. We programmed your key only and your car started. We suggested you go the dealer for new fobs. we communicated clearly with you and only charged you for reprogramming your key. You returned saying we damaged the fob but we never did anything with the fob only looked it up online. The fob was not damaged it just was not programmable because it was somehow deleted.
- Honest-1 Auto Care