I made an appointment on Monday and dropped off the car early on Friday for service. I talked to Kurt about the work in which he said it would take 1.5-2hrs. When I called 2hrs later he said he didn't start work on my car and can't get to it today. I have to return the car on saturday and work isn't done on it and now i'm stuck. If he told me he couldnt get to it from the start i would have gone to another mechanic. His poor planning and lack of communication costed me hours of my time, aggravation and no work done even though I made an appointment at the beginning of the week. They treated me very poorly and I won't be going back to them. Thumbs down.